Hello Folks! Welcome to Our Blog.

The figure shows some examples of common issues that are reported by end users when end users are enabled for Cisco Jabber and presence functionality. In this example, an end user reports that after logging in to Cisco Jabber, the client responds with the error message that the selected device is not available. Typically, each end user has only one IP phone. Therefore, the selection of another phone may not be possible.

Cisco Jabber will fall back and use softphone functionality. This topic describes an issue in which the end user cannot receive or place a call with Cisco Jabber. The softphone mode is typically used when an end user is not in the office.

For example, an end user is currently at the airport or hotel and uses Cisco Jabber with a VPN connection or mobile and remote access. When the user reports that placing a call or receiving calls is not possible, verify the following configurations:. This topic describes an issue in which a user reports that the presence status does not change to On a Call. If everything is configured correctly, a user is automatically shown as On a Call during an active call. When the end user reports that the presence status is not displayed correctly, perform the following tasks:.

An end user tries logging in to Cisco Jabber and the client responds with a Login Failed message. Verify the following settings:. Before starting troubleshooting and tracing, perform basic connectivity tests. Connectivity tests include the following: Check the network cable or Wi-Fi settings, try to ping Cisco Unified Communications Manager and Cisco Unified Communications IM and Presence Service nodes, and ensure that the user does not use Caps Lock when typing the password for the user account.

This topic describes an issue in which the end user reports that adding new contacts from the directory is not possible. The end user reports that new contacts cannot be added to the contact list; the search does not return any results. In this example, the end user reports that adding new contacts to the Cisco Jabber contact list is not possible because the directory search returns no results.

Perform the following steps to troubleshoot the problem:. Verify the following:. Skip to content This topic describes common end-user-related issues when using Cisco Jabber. Common issues when working on trouble tickets for Cisco Jabber users include: The Cisco Unified IP phone of the end user cannot be selected. In softphone mode, telephony is not possible. Users are not shown as On a Call in the contact list during a call.

End users cannot log in to Cisco Jabber. Search for contacts in Cisco Jabber returns no results. The end user reports that Cisco Jabber returns an error message when starting the client: Verify that the associated user devices are registered with the Cisco Unified Communications Manager.

jabber phone services failed to connect

Verify that the end user is associated with Cisco Unified IP phones in the end-user configuration. Verify that the user has the correct CTI access control groups assigned.

Common reasons for this problem include: The associated IP phone is not registered with Cisco Unified Communications Manager, which occurs because of a network, cabling, or phone issue. When using softphone mode in Cisco Jabber, the end user cannot initiate or receive a call.I just get the error message:.

Any suggestions as to what to look for? Are there any diagnostic logs I can view in the Android Jabber client?

Troubleshoot Jabber Login Problems

Did you find a solution? Windows works perfectly, but jabber android has the "Cannot connect to Unified Communication Manager server". If I check the log files all seems OK, I can see jabber android finds the device, the DN, names all, but doesn't register.

There's no point in asking TAC as they'll say it's not a supported phone. I am using Samsung Galaxy 3 and this is supported I believe, and previous version of jabber android worked fine. Adding the domain name as user define BOT device can resolve the issue relative to Samsung phone, any other non-support Android phone should use mixed mode security in order to resolve the issue.

I should tell that the cisco supports only a modells of android devices that can handle a calls - other will fail to register. The main feature about htc is that they blocked some sip functionality in their software - so no luck to use them untill you change something in your phone with root rights.

I'm running UC applications on version I've already set the domain on the BOT device, add digest authentication, excluded the device and add it again, but the problem still remains. Go to the bottom of the device page and add your root domain address. Buy or Renew. Find A Community. We're here for you! Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for.So Jabber phone service is not working with MRA right? Are all the requested ports open on the firewall according to the MRA deployment guide? Buy or Renew. Find A Community. We're here for you! Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Labels: Other Collaboration Applications.

Re: jabber cannot connect to phone service. Please mark the post as solved. Cheers Daniel. Please can you share how you did this, thanks.

jabber phone services failed to connect

Latest Contents. QoS Policy Support. Created by MartyHeyman on PM. I trust everyone is keeping well during the current pandemic. I am working on a QoS assignment in Packet Tracer and need a little guidance please. This is the network design which I configured. The serial link bandwidth is kbps. I have been asked t Webex Control Hub - some hints for new admins.

Created by azoupas on AM. Created by olly cowan on AM.

jabber phone services failed to connect

Hope this helps. AlternateIdentifier Error Message.

Troubleshoot Jabber Login Problems

Created by Scott Hanson on PM. I kinda figure it means the user with that nam Create Please login to create content. Related Content.

Follow our Social Media Channels.I just get the error message:. Any suggestions as to what to look for? Are there any diagnostic logs I can view in the Android Jabber client? Did you find a solution? Windows works perfectly, but jabber android has the "Cannot connect to Unified Communication Manager server". If I check the log files all seems OK, I can see jabber android finds the device, the DN, names all, but doesn't register. There's no point in asking TAC as they'll say it's not a supported phone.

I am using Samsung Galaxy 3 and this is supported I believe, and previous version of jabber android worked fine. Adding the domain name as user define BOT device can resolve the issue relative to Samsung phone, any other non-support Android phone should use mixed mode security in order to resolve the issue.

I should tell that the cisco supports only a modells of android devices that can handle a calls - other will fail to register. The main feature about htc is that they blocked some sip functionality in their software - so no luck to use them untill you change something in your phone with root rights.

I'm running UC applications on version I've already set the domain on the BOT device, add digest authentication, excluded the device and add it again, but the problem still remains. Go to the bottom of the device page and add your root domain address. Buy or Renew.

Jabber Cannot Control DeskPhone

Find A Community. We're here for you! Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for.

How to Install and Setup the Cisco Jabber on your Desktop Computer to use your assigned Work Phone

Did you mean:. Gordon Ross. Jabber for Android: Cannot connect to Phone Services. Check your network settings. Labels: Jabber. Doesn't work. Samsung Galaxy Note 3: Support, Doesn't work. Samsung Galaxy S5: Supported, Works. GTG Please rate all helpful posts. Frequent Contributor.Also can't browse to it from Safari.

Are you referring to Cisco Expressway configuration? If it is just Desktop jabber phone services you nee, have you created CSF devices? Did you manage to get this resolved? I have exactly the same issue! Jabber phone services lost for Iphone and Android when on local network. I have this issue all of a sudden. Android and Apple devices have lost phone service capability, when on local network not MRA. Buy or Renew. Find A Community. We're here for you!

Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Jabber for iPhone - Phone Services not working. All, Has anyone ever seen a scenario like this before: 1. Cisco Jabber for iPhone will not connect to Phone Services 3.

Both clients connect from the same source network 4. Both using the same DNS servers 5.

Also can't browse to it from Safari 6. But this works all OK from Windows on the same network Labels: Other Collaboration Applications. Scott Harris. Re: Jabber for iPhone - Phone Services not working.Go to Solution. View solution in original post. Buy or Renew. Find A Community.

We're here for you! Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Cisco Jabber cannot connect to " Phone services". Dont know what the reason is. Labels: UC Applications. Everyone's tags 1. Accepted Solutions. Re: Cisco Jabber cannot connect to " Phone services". I've got it fixedi had to apply owner user id in csf client profile.

Latest Contents. Created by olly cowan on AM. Hope this helps. AlternateIdentifier Error Message. Created by Scott Hanson on PM. I kinda figure it means the user with that nam How users can upgrade Jabber for Windows without local admin Created by schm on AM. However, for most pragmatists, this is a feasible solution with acceptable risk to an elevated credential Cisco UC unity connection licenses - Expiration. Hi there we are running into a license expiration issue on Unity. We would like to know if this is just a matter of buying additional licenses or moving licenses around.

MediaSense Created by angelstarr on PM. A customer wants to update UC applications to the latest possible.

jabber phone services failed to connect

According to this page, CCX Create Please login to create content. Related Content. Follow our Social Media Channels.Go to Solution. View solution in original post. Buy or Renew. Find A Community. We're here for you! Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Cisco Jabber cannot connect to " Phone services". Dont know what the reason is. Labels: UC Applications. Everyone's tags 1. Accepted Solutions. Re: Cisco Jabber cannot connect to " Phone services". I've got it fixedi had to apply owner user id in csf client profile. Latest Contents. QoS Policy Support.

Created by MartyHeyman on PM. I trust everyone is keeping well during the current pandemic. I am working on a QoS assignment in Packet Tracer and need a little guidance please. This is the network design which I configured.

The serial link bandwidth is kbps. I have been asked t Webex Control Hub - some hints for new admins. Created by azoupas on AM. Created by olly cowan on AM. Hope this helps. AlternateIdentifier Error Message.

Created by Scott Hanson on PM. I kinda figure it means the user with that nam Create Please login to create content.

Related Content. Follow our Social Media Channels.


Comments

Leave a Reply

Jabber phone services failed to connect
Add your widget here